《极致服务创造不可思议的客户体验 (美)肯·布兰佳,(美)凯西·卡夫,(美)维基·哈尔西王霆译书籍》【摘要书评试读】- 京东图书

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<div class="layout-area J-layout-area" >
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font: 14px/1.5 '\5fae\8f6f\96c5\9ed1', Arial, sans-serif;
height: 110px;
overflow:hidden;
position:relative;
transform: scale(1);
}
#shop-head .sh-brand-wrap-630128 img {
vertical-align: middle;
}
#shop-head .sh-brand-wrap-630128 .sh-brand {
position: relative;
margin: 0 auto;
width: 990px;
overflow:hidden;
}
#shop-head .sh-brand-wrap-630128 .sh-hot-container {
    position: absolute;
    width: 1920px;
    text-align: center;
    left: 50%;
    margin-left: -960px;
    height: 110px;
    overflow: hidden;
}
#shop-head .sh-brand-wrap-630128 .sh-hot-container .sh-hot-content {
    display: inline-block;
    width: fit-content;
    position: relative;
}
#shop-head .sh-brand-wrap-630128 .sh-hot-container .hot-link{
    display: 'inline-block';
    position:absolute;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .shop-name-box {
position: absolute;
top: 50%;
margin-top: -30px;
height: 60px;
left: 190px;
vertical-align: top;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .shop-name-box .shop-name{
font-size: 18px;
color: #333;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .shop-logo-box {
position: absolute;
top: 50%;
margin-top: -40px;
}
#shop-head .sh-brand-wrap-630128 .sh-hot-wrap img {
width: 180px;
height: 60px;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .hot-link {
display: 'inline-block';
position:absolute;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .coupons {
position: absolute;
right: 0;
top: 50%;
margin-top: -28px;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .coupons .coupon {
float: left;
margin-left: 10px;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .follow-me {
display: inline-block;
*display: inline;
*zoom: 1;
padding-left: 24px;
width: 47px;
height: 23px;
line-height: 23px;
color: #000;
font-size: 12px;
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#shop-head .sh-brand-wrap-630128 .sh-brand .follow-me:hover {
background-position: 0 -33px;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .for-light-bg {
color: #fff;
background-position: 0 -66px;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .m-search {
position: absolute;
right: 0;
top: 50%;
margin-top: -32px;
height: 64px;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .m-search .m-kw {
margin-right: -6px;
padding-left: 5px;
width: 164px;
height: 32px;
vertical-align: top;
border: 2px solid #000;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .m-search .m-submit {
padding: 0 15px;
border: 0;
height: 38px;
vertical-align: top;
background-color: #000;
color: #fff;
cursor: pointer;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .m-search .m-hw {
padding-top: 5px;
font-size: 12px;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .m-search .m-hw .hw-link {
margin-right: 10px;
color: #666;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .for-black-bg .m-kw {
border-color: #b1191a;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .for-black-bg .m-submit {
background-color: #b1191a;
}
#shop-head .sh-brand-wrap-630128 .sh-brand .for-black-bg .m-hw .hw-link {
color: #fff;
}
#shop-head .sh-brand-wrap-630128 .userDefinedArea {
 margin: 0 auto;
}

</style>

var jAttWrap = $(".j-attent-dialog-wrap");

if(jAttWrap.length === 0){
            jAttWrap = $(attentHtml).appendTo("body");
        }
    }
    addAttentHtml();
    function _seacrh_hot_keyword(obj){
        var base_url = "//mall.jd.com/view_search" +  "-722825" + "-722956" + "-717935"   + "-0-1-0-0-1-1-24.html";
        var keyword = $(obj).html();
        if(keyword){
            keyword = encodeURIComponent(keyword);
            keyword = encodeURIComponent(keyword);
        }else{
            keyword="";
        }
        var url = base_url + "?keyword="+keyword+"&isGlobalSearch=1";
        window.open(url);
    }

$('.m-kw').keydown(function(e){
        if(e.keyCode==13){
            var base_url = "//mall.jd.com/view_search" +  "-722825" + "-722956" + "-717935"   + "-0-1-0-0-1-1-24.html";
            var keyword = $(this).val();
            if(keyword){
                keyword = encodeURIComponent(keyword);
                keyword = encodeURIComponent(keyword);
            }else{
                keyword="";
            }
            var url = base_url + "?keyword="+keyword+"&isGlobalSearch=1";
            window.open(url);
            return false;
        }
    });

function _shop_attention(){
        jQuery('#shop-signs-attention').unbind('click');
        jQuery('#shop-signs-attention').click(function() {
            var that = this;
            seajs.use('//misc.360buyimg.com/jdf/1.0.0/unit/login/1.0.0/login.js', function (_login) {
                _login({
                    //firstCheck:false,
                    modal: true,//false跳转,true显示登录注册弹层
                    complete: function (c) {
                        S_ifollow.follow(that);
                        var url = "//f-mall.jd.com/rpc/vender/follow";
                        url+="?sysName=mall.jd.com&venderId=" +"717935";
                        jQuery.ajax({
                            url:url,
                            type : 'GET',
                            dataType : 'jsonp',
                            //jsonp: 'jsonpCallback',
                            success:function (data){
                                S_ifollow.requestSuccess(data);
                            },
                            error:function(){

}
                        });
                    }
                });
            });
        });
    }
    _shop_attention();
</script>

</div>
</div>

</style>

<div onclick="log('shop_03','mall_03','722956','18169','922476')" class="fn-clear  sh-head-menu-922476" modeId="18169" instanceId="103434066" module-name="shop_link" style="margin-bottom:0px;;margin-bottom: 0px" origin="0" moduleTemplateId="922476"
          >
    <div class="mc" style=";">
		
        
        
		<div class="J_ShopHeaderLinkWithDropdown sh-hd-container" style="background-color: #f0466b">
    <div class="sh-hd-wrap">
        <ul class="menu-list">
            <li class="menu">
                <a class="main-link" style="font-weight: bold;color: #ffffff" href="//mall.jd.com/index-717935.html" target="_self" clstag="jshopmall|keycount|717935|xdpdh?from=pc">首页</a>
            </li>
                        <li class="menu all-cate">
                <a class="main-link" style="color: #ffffff" href="#" target="_self" clstag="jshopmall|keycount|717935|xdpdhqbfl">全部分类<span class="arrow"></span></a>
                <div class="sub-menu-wrap">
                                        <dl class="sub-pannel">
                        <dt class="sub-title" clstag="jshopmall|keycount|717935|xdpdhqbfl1">
                            <a href="//mall.jd.com/view_search-722825-7954293-99-1-24-1.html" target="_blank" class="sub-tit-link">儿童图书</a>
                        </dt>
                                                <dd class="sub-list">
                            <ul class="leaf-list">
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954294-99-1-24-1.html" target="_blank" class="leaf-link">儿童文学</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954295-99-1-24-1.html" target="_blank" class="leaf-link">科普百科</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954296-99-1-24-1.html" target="_blank" class="leaf-link">启蒙益智</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954297-99-1-24-1.html" target="_blank" class="leaf-link">精美绘本</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954298-99-1-24-1.html" target="_blank" class="leaf-link">动漫卡通</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954299-99-1-24-1.html" target="_blank" class="leaf-link">少儿国学</a>
                                </li>
                                                            </ul>
                        </dd>
                                            </dl>
                                        <dl class="sub-pannel">
                        <dt class="sub-title" clstag="jshopmall|keycount|717935|xdpdhqbfl2">
                            <a href="//mall.jd.com/view_search-722825-7954312-99-1-24-1.html" target="_blank" class="sub-tit-link">按年龄分类</a>
                        </dt>
                                                <dd class="sub-list">
                            <ul class="leaf-list">
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954313-99-1-24-1.html" target="_blank" class="leaf-link">0-3岁</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954314-99-1-24-1.html" target="_blank" class="leaf-link">3-6岁</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954315-99-1-24-1.html" target="_blank" class="leaf-link">7-10岁</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954316-99-1-24-1.html" target="_blank" class="leaf-link">11-14岁</a>
                                </li>
                                                            </ul>
                        </dd>
                                            </dl>
                                        <dl class="sub-pannel">
                        <dt class="sub-title" clstag="jshopmall|keycount|717935|xdpdhqbfl3">
                            <a href="//mall.jd.com/view_search-722825-7954317-99-1-24-1.html" target="_blank" class="sub-tit-link">文学小说</a>
                        </dt>
                                                <dd class="sub-list">
                            <ul class="leaf-list">
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954318-99-1-24-1.html" target="_blank" class="leaf-link">热门小说</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954319-99-1-24-1.html" target="_blank" class="leaf-link">经典文学</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954320-99-1-24-1.html" target="_blank" class="leaf-link">青春文学</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-8102747-99-1-24-1.html" target="_blank" class="leaf-link">动漫</a>
                                </li>
                                                            </ul>
                        </dd>
                                            </dl>
                                        <dl class="sub-pannel">
                        <dt class="sub-title" clstag="jshopmall|keycount|717935|xdpdhqbfl4">
                            <a href="//mall.jd.com/view_search-722825-7954202-99-1-24-1.html" target="_blank" class="sub-tit-link">经管社科</a>
                        </dt>
                                                <dd class="sub-list">
                            <ul class="leaf-list">
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954203-99-1-24-1.html" target="_blank" class="leaf-link">经管励志</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954204-99-1-24-1.html" target="_blank" class="leaf-link">国学古籍</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954205-99-1-24-1.html" target="_blank" class="leaf-link">心理学</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954346-99-1-24-1.html" target="_blank" class="leaf-link">旅游地理</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-8064350-99-1-24-1.html" target="_blank" class="leaf-link">哲学</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-8102680-99-1-24-1.html" target="_blank" class="leaf-link">人文历史</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-8102681-99-1-24-1.html" target="_blank" class="leaf-link">政治军事</a>
                                </li>
                                                            </ul>
                        </dd>
                                            </dl>
                                        <dl class="sub-pannel">
                        <dt class="sub-title" clstag="jshopmall|keycount|717935|xdpdhqbfl5">
                            <a href="//mall.jd.com/view_search-722825-7954304-99-1-24-1.html" target="_blank" class="sub-tit-link">教辅考试</a>
                        </dt>
                                                <dd class="sub-list">
                            <ul class="leaf-list">
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954305-99-1-24-1.html" target="_blank" class="leaf-link">辅导资料</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954386-99-1-24-1.html" target="_blank" class="leaf-link">课外阅读</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954387-99-1-24-1.html" target="_blank" class="leaf-link">工具书</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-7954388-99-1-24-1.html" target="_blank" class="leaf-link">书法字帖</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-8102682-99-1-24-1.html" target="_blank" class="leaf-link">专业科技</a>
                                </li>
                                                            </ul>
                        </dd>
                                            </dl>
                                        <dl class="sub-pannel">
                        <dt class="sub-title" clstag="jshopmall|keycount|717935|xdpdhqbfl6">
                            <a href="//mall.jd.com/view_search-722825-8102676-99-1-24-1.html" target="_blank" class="sub-tit-link">生活艺术</a>
                        </dt>
                                                <dd class="sub-list">
                            <ul class="leaf-list">
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-8102677-99-1-24-1.html" target="_blank" class="leaf-link">休闲生活</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-8102678-99-1-24-1.html" target="_blank" class="leaf-link">艺术</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-8102679-99-1-24-1.html" target="_blank" class="leaf-link">育儿家教</a>
                                </li>
                                                            </ul>
                        </dd>
                                            </dl>
                                        <dl class="sub-pannel">
                        <dt class="sub-title" clstag="jshopmall|keycount|717935|xdpdhqbfl7">
                            <a href="//mall.jd.com/view_search-722825-10086457-99-1-24-1.html" target="_blank" class="sub-tit-link">图书品类日大促</a>
                        </dt>
                                                <dd class="sub-list">
                            <ul class="leaf-list">
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-15770893-99-1-24-1.html" target="_blank" class="leaf-link">新品</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-10086458-99-1-24-1.html" target="_blank" class="leaf-link">品类日大促1</a>
                                </li>
                                                                <li class="leaf">
                                    <a href="//mall.jd.com/view_search-722825-10086459-99-1-24-1.html" target="_blank" class="leaf-link">品类日大促3</a>
                                </li>
                                                            </ul>
                        </dd>
                                            </dl>
                                        <div class="all-goods-wrap">
                        <a target="_blank" href="//mall.jd.com/view_search-722825-0-99-1-24-1.html" class="all-goods-link">查看所有商品</a>
                    </div>
                </div>
            </li>
                                                <li class="menu" clstag="jshopmall|keycount|717935|xdpdh1">
                <a style="color: #ffffff" class="main-link"  target="_blank"  href="//sale.jd.com/act/NHp028ybuXz.html">0-3岁</a>
            </li>
                        <li class="menu" clstag="jshopmall|keycount|717935|xdpdh2">
                <a style="color: #ffffff" class="main-link"  target="_blank"  href="//sale.jd.com/act/8MjiT0wLlqSBde.html">3-6岁</a>
            </li>
                        <li class="menu" clstag="jshopmall|keycount|717935|xdpdh3">
                <a style="color: #ffffff" class="main-link"  target="_blank"  href="//sale.jd.com/act/cVhXnDsUWa46b.html">7-10岁</a>
            </li>
                        <li class="menu" clstag="jshopmall|keycount|717935|xdpdh4">
                <a style="color: #ffffff" class="main-link"  target="_blank"  href="//sale.jd.com/act/MlkVwoWZsAESXpCO.html">11-14岁</a>
            </li>
                        <li class="menu" clstag="jshopmall|keycount|717935|xdpdh5">
                <a style="color: #ffffff" class="main-link"  target="_blank"  href="//sale.jd.com/act/PzmepVDgOIhNa.html">儿童文学</a>
            </li>
                        <li class="menu" clstag="jshopmall|keycount|717935|xdpdh6">
                <a style="color: #ffffff" class="main-link"  target="_blank"  href="//sale.jd.com/act/PsgYD5EpT8I4S.html">科普绘本</a>
            </li>
                        <li class="menu" clstag="jshopmall|keycount|717935|xdpdh7">
                <a style="color: #ffffff" class="main-link"  target="_blank"  href="//sale.jd.com/act/jTNBgVFu14.html">文学社科</a>
            </li>
                        <li class="menu" clstag="jshopmall|keycount|717935|xdpdh8">
                <a style="color: #ffffff" class="main-link"  target="_blank"  href="//sale.jd.com/act/Qxp65PbkgeIaYh3.html">教辅考试</a>
            </li>
                                </ul>
                <div class="s-form">
            <div class="form-body">
                <input type="text" class="J_shopLinkSearchInput s-inp" value="幼儿睡前故事" onkeydown="javascript:if(event.keyCode==13) shop_link_search();" maxlength="60" size="60">
                <input type="button" onclick="shop_link_search();" class="s-submit">
            </div>
        </div>
            </div>
</div>
<script type="text/javascript">
    function shop_link_search(){
		var prefix = "//mall.jd.com";
		if (window.location.host.indexOf("yhd.com") != -1) {
			prefix = "//mall.yhd.com";
		}
        var base_url = prefix + "/view_search" +  "-722825" + "-722956" + "-717935"   + "-0-1-0-0-1-1-24.html";
        var keyword = $('.J_shopLinkSearchInput').val();
        if(keyword){
            keyword = encodeURIComponent(keyword);
            keyword = encodeURIComponent(keyword);
        }else{
            keyword="";
        }
        var url = base_url + "?keyword="+keyword+"&isGlobalSearch=1";
        window.location.href = url;
    }
    function autoHeight(){
        var subNode = $(this).find('.sub-pannel'),
            row = subNode.length%7 === 0?(subNode.length/7):(subNode.length/7 + 1);
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            var maxHeight = 0;
            for (var i = 0; i < 7; i++) {
                if ($(subNode[row*7 + i]).height() > maxHeight) {
                    maxHeight = $(subNode[row*7 + i]).height();
                }
            }
            for (var i = 0; i < 7; i++) {
                $(subNode[row*7 + i]).height(maxHeight);
            }
        };

for (var i = 0; i < row; i++) {
            autoRowHeight(i);
        }
    }
    $(function(){
        $('.J_ShopHeaderLinkWithDropdown').each(function(idx, dp){
            var _this = $(dp);
            _this.parents('.mc,.layout-one,.J-layout').css('overflow', 'visible');
            _this.parents('.J-layout-area').css('position', 'relative').css('zIndex', 4);
        });
        $('.all-cate').hover(function(){
            autoHeight.call(this);
        });
    });
</script>
<script type="text/javascript">
    $("div[moduletemplateid='922476']").find(".thickdiv").removeClass("thickdiv");
    $("div[moduletemplateid='922476']").find(".thickframe").removeClass("thickframe");
</script>

</div>
</div>

</div>
		</div>
	</div>